The Golden Rules of the Fleet (Service Standards)

To maintain a high quality score and secure maximum milestone bonuses, you must strictly follow Yango's core driver rules. Violating these rules can result in temporary or permanent profile blocks.

The Golden RuleWhat is RequiredWhy It Matters
Strict HonestyNever use special apps or GPS mockers to change your real-time location.The automated system immediately detects spoofing apps and bans the account.
Profile IntegrityNever allow friends or other drivers to complete orders using your personal smartphone profile.Riding under someone else’s identity breaks insurance compliance and passenger safety protocols.
Zero SolicitationsNever ask passengers to pay more than the fare shown in Yango Pro, and never pressure them for 5-star ratings.Keeping pricing completely transparent avoids customer complaints and protects your overall driver rating.
Clean AppearanceEnsure your bike is in excellent working condition and keep your safety gear tidy.Clean presentation directly leads to higher passenger tips and better feedback.