Welcome to InnoHub Services. These Terms & Conditions govern your use of our website and the services provided by InnoHub Services Private Limited, including Yango driver onboarding assistance, bike rental, training, workshops, and related support services.

By using our website or services, you agree to these Terms & Conditions. Please read them carefully before using any InnoHub service.

1. About These Terms

These Terms & Conditions apply to customers, drivers, riders, trainees, bike renters, and other users who access or use services provided by InnoHub Services.

Our services may include:

• Yango driver onboarding assistance
• Driver guidance and initial app training
• Bike rental for eligible purposes
• Rider training and development
• Workshops for ride-hailing personnel
• Related customer and driver support services

Some services may have additional requirements, fees, or conditions. Where additional terms apply, customers will be informed before using the relevant service.

2. Eligibility to Use Our Services

You must meet the applicable requirements for the service you wish to use.

For services involving driving or bike rental, users may be required to provide valid identification and other relevant documents.

Bike Rental Eligibility

To rent a bike from InnoHub:

• You must be at least 21 years old.
• You must hold a valid driving license appropriate for the vehicle.
• You must provide the required identification and documentation.
• You must provide one guarantor where required by the rental arrangement.
• You must meet any additional requirements communicated by InnoHub before the rental begins.

InnoHub reserves the right to decline or discontinue a service where eligibility requirements are not met.

3. Yango Driver Onboarding Assistance

InnoHub provides assistance to eligible drivers who wish to complete the applicable Yango driver onboarding process.

Our support may include:

• Explaining the onboarding process
• Providing initial guidance on required documents
• Helping drivers understand the registration steps
• Providing initial Yango Pro app guidance
• Assisting drivers with applicable onboarding procedures

Drivers are responsible for providing accurate, valid, and up-to-date information and documents.

Important: InnoHub and Yango

InnoHub may assist with onboarding and partner-related services, but Yango operates its own platform, app, account systems, and verification processes.

Yango-related decisions regarding accounts, platform access, verification, trip activity, bonuses, payments, or other account-specific matters may be handled according to Yango’s applicable processes and support channels. Current drivers can access partner contacts through Yango Pro, while Yango directs drivers to its platform for driver-related support.

InnoHub cannot guarantee:

• Yango account approval
• Account activation within a specific time
• A specific number of trip requests
• A specific income or earning amount
• Bonus eligibility
• Platform ranking or driver level
• Continued access to the Yango platform

4. Driver Responsibilities

Drivers and riders using services associated with InnoHub are responsible for:

• Providing genuine and accurate information
• Maintaining valid licenses and required documents
• Following applicable traffic laws and regulations
• Operating vehicles safely and responsibly
• Keeping required vehicle documents valid
• Following applicable platform rules
• Maintaining professional conduct with passengers and other road users

Drivers must not provide false documents, false information, or use another person’s account or identity without authorization.

Any platform-related misuse may result in suspension or other action according to the applicable platform policies.

5. Bike Rental Terms

InnoHub provides bike rental services for mobility, ride-sharing, and approved delivery-related purposes.

Rental bikes must only be used according to the agreed rental arrangement.

Permitted Use

Rental bikes may be used for:

• Ride-sharing activities
• Mobility and transportation
• Approved logistics or delivery purposes

The bike must not be used for unlawful, dangerous, unauthorized, or prohibited activities.

6. Bike Rental Price and Duration

The applicable bike rental price is NPR 775 per bike, subject to the rental arrangement agreed with InnoHub.

The standard minimum rental period is three months, unless another arrangement is confirmed in writing by InnoHub.

Customers must make rental payments according to the agreed schedule.

Failure to make payments on time may affect continued access to the rental bike or other applicable services.

7. Security Deposit

A refundable security deposit of NPR 10,000 is required for the applicable bike rental arrangement.

The security deposit is subject to the following conditions:

• The bike must be rented for the agreed minimum period of three months.
• If the customer returns the bike before completing the required three-month period, the NPR 10,000 security deposit may be non-refundable.
• The bike must be returned according to the agreed return conditions.
• Any applicable outstanding payments, damages, or other liabilities may be considered before returning the security deposit.

The final refund process and timing may depend on the condition of the bike and completion of the required rental terms.

8. Bike Condition and Return

Customers are expected to return the bike in substantially the same condition in which it was received, subject to reasonable wear and tear.

Before returning a bike, InnoHub may inspect the vehicle to check its condition.

The customer may be responsible for applicable costs resulting from:

• Damage caused by misuse or negligence
• Unauthorized modifications
• Missing parts or accessories
• Failure to return the bike as agreed
• Other damage not covered by applicable insurance

9. Accidents, Damage, and Insurance

InnoHub facilitates applicable comprehensive insurance coverage for rented bikes where included in the rental arrangement.

If a rented bike is involved in an accident:

• The customer must take reasonable steps to ensure safety.
• Relevant authorities should be contacted where required.
• The incident should be reported to InnoHub as soon as reasonably possible.
• The customer may be required to provide information or documents relating to the incident.
• InnoHub may assist with the applicable insurance claim process.

Insurance coverage is subject to the applicable policy, terms, conditions, exclusions, and claim approval.

If the cost of damage or an accident exceeds the available insurance coverage or is not covered by insurance, the responsible customer may be required to bear the applicable cost.

10. Fuel, Maintenance, and Repairs

Customers are responsible for using the rental bike responsibly and reporting mechanical problems or safety concerns promptly.

InnoHub provides general maintenance for rented bikes according to the applicable rental arrangement.

Customers may be responsible for costs resulting from damage caused by:

• Negligence
• Improper use
• Unauthorized repairs or modifications
• Failure to report known mechanical problems
• Use outside the agreed purpose

Customers should not carry out major repairs or modifications without approval from InnoHub.

11. Traffic Fines and Legal Responsibilities

The person using the rented bike is responsible for complying with applicable traffic laws and road regulations.

The rider may be responsible for:

• Traffic fines
• Parking violations
• Legal penalties resulting from their conduct
• Other liabilities arising from unlawful or improper use

Customers must operate the bike with a valid driving license and in accordance with applicable laws.

12. Customer Safety Responsibilities

Customers and drivers are expected to prioritize safety at all times.

This includes:

• Following traffic rules
• Wearing required safety equipment
• Avoiding dangerous or reckless driving
• Not operating a vehicle while impaired
• Keeping the vehicle in a safe operating condition
• Reporting accidents or serious incidents appropriately

InnoHub may provide training or guidance, but training does not remove the driver’s personal responsibility to operate safely and comply with applicable laws.

13. Training and Workshops

InnoHub may provide training and workshop services for drivers and ride-hailing personnel.

Training topics may include:

• Road safety
• Riding and driving skills
• Customer service
• Platform navigation
• Vehicle awareness
• Professional conduct

Participation requirements, fees, schedules, cancellation policies, and attendance conditions may vary depending on the specific training or workshop.

Where applicable, participants will be informed about the relevant terms before registration.

14. Cancellation and Refund Policy

The cancellation and refund policy may vary depending on the service.

Bike Rental

For the applicable bike rental arrangement:

• The rental commitment is for a minimum period of three months.
• Early return before completing the agreed minimum period may result in the NPR 10,000 security deposit being non-refundable.
• The security deposit may be returned after completion of the applicable three-month rental period, subject to the bike’s condition and any outstanding obligations.

Training and Workshops

Cancellation and refund conditions for training and workshops may depend on the specific program.

Where a separate payment or registration arrangement applies, the applicable cancellation and refund terms will be communicated to participants.

15. Payments

Customers must make payments for applicable services according to the agreed terms.

Failure to make required payments may result in:

• Suspension of the service
• Delay in continued service
• Recovery of the rented vehicle
• Other action permitted under the applicable agreement

Any specific payment schedule will be communicated as part of the relevant service arrangement.

16. Limitation of Liability

InnoHub provides services and support based on the applicable service arrangement.

However, customers remain responsible for their own actions while operating a vehicle or using a rented bike.

To the extent permitted by applicable law, InnoHub is not responsible for losses arising from:

• Unsafe or unlawful use of a vehicle
• Traffic violations committed by the customer
• Personal belongings lost by the customer
• Unauthorized use of a rental bike
• Actions of third parties
• Platform decisions made independently by Yango
• Suspension or restriction of third-party platform accounts
• Losses resulting from inaccurate information provided by the customer

Nothing in these Terms is intended to exclude responsibilities that cannot legally be excluded.

17. Third-Party Services

Some InnoHub services may involve third-party platforms, including Yango.

Third-party platforms operate under their own:

• Terms and conditions
• Privacy policies
• Account rules
• Verification processes
• Payment systems
• Platform policies

Customers and drivers are responsible for reviewing and complying with the applicable third-party terms.

For account-specific or platform-specific problems, the relevant third-party support process may be required. Yango’s support center provides categories for technical, financial, safety, ride, and account-related issues.

18. Privacy and Personal Information

InnoHub may collect the information necessary to provide requested services and complete applicable processes.

Customers should provide accurate information and avoid submitting false documents.

The handling of personal information is governed by our Privacy Policy.

For questions about how InnoHub handles personal information, please contact us using the details provided on our website.

19. Suspension or Termination of Services

InnoHub may suspend, refuse, or terminate a service where reasonably necessary, including when:

• False information or documents are provided
• Rental terms are violated
• Payments remain outstanding
• A rented bike is misused
• Unsafe or unlawful activity occurs
• The customer violates applicable Terms & Conditions

Where appropriate, InnoHub may also take steps to recover rented property or protect its legitimate interests.

20. Changes to These Terms

InnoHub may update these Terms & Conditions when necessary to reflect changes in:

• Our services
• Operational requirements
• Applicable policies
• Legal or regulatory requirements

The latest version will be published on this page.

Continued use of our services after updated Terms & Conditions are published may be subject to the revised terms.

21. Contact Us

If you have questions about these Terms & Conditions or our services, please contact InnoHub Services.

InnoHub Services
New Road, Kathmandu, Nepal
Phone: 970-5122634
Email: info.yangoinoohub@gmail.com